The must-read summary of Laurence Haughton's book: It's Not What You Say...It's What You Do: How Following Through at Every Level Can Make or Break Your Company.This complete summary of the ideas from Laurence Haughton's book It's Not What You Say...It's What You Do looks at the credibility gap between what companies say and what they do, and explains the damage that is done when they don't follow through. In his book, the author explains how ensuring that you close the gap will lead to success. This summary provides a practical process that will guide you towards doing what you say. Added-value of this summary:- Save time- Understand key concepts- Expand your knowledgeTo learn more, read It's Not What You Say...It's What You Do reveals the key to maintaining credibility by following through with what you tell your customers.